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Call Comurce
+44 (0)20 3890 5583 (Freephone)
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Vulnerabilit Reporting Policy

The Comurce security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found in our site or applications. Comurce is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us.

Please review these terms before you test and/or report a vulnerability. Comurce pledges not to initiate legal action against researchers for penetrating or attempting to penetrate our systems as long as they adhere to this policy.

Legals

Testing for security vulnerabilities

Whenever a Trial or Developer Edition is available, please conduct all vulnerability testing against such instances. Always use test or demo accounts when testing our online services.

Reporting a potential security vulnerability

Send Email

Privately share details of the suspected vulnerability with Comurce by sending an email to cybersecurity@comurce.com

Validate & Reproduce

Provide full details of the suspected vulnerability so the Comurce security team may validate and reproduce the issue

Comurce does not permit the following types of security research

While we encourage you to discover and report to us any vulnerabilities you find in a responsible manner, the following conduct is expressly prohibited:
Performing actions that may negatively affect Comurce or its users (e.g. Spam, Brute Force, Denial of Service…)
Accessing, or attempting to access, data or information that does not belong to you
Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you
Conducting any kind of physical or electronic attack on Salesforce personnel, property or data centers
Social engineering any Salesforce service desk, employee or contractor
Conduct vulnerability testing of participating services using anything other than test accounts (e.g. Developer or Trial Edition instances)
Violating any laws or breaching any agreements in order to discover vulnerabilities

The Comurce security team commitment

We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the Comurce security team and associated development organizations will use reasonable efforts to:
Respond in a timely manner, acknowledging receipt of your vulnerability report
Provide an estimated time frame for addressing the vulnerability report
Notify you when the vulnerability has been fixed
We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at Salesforce.

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Comurce Ltd, 1st Floor Packwood House, Guild Street, Stratford Upon Avon, Warwickshire, England, CV37 6RP
Phone: +44 (0)20 3890 5583